Refund & Return Policy
Effective Date: September 20, 2026
Thank you for shopping with 1-800-TEZ. We want you to love your purchase. Please carefully review our return and refund policy before placing your order.
7-Business-Day Return Policy
Customers must contact us by email within 7 business days of receiving their item to request a return.
Return requests submitted after the 7-business-day period will not be accepted.
Submitting a return request does not automatically guarantee approval. Please wait for return instructions before sending merchandise back.
Return Eligibility
To qualify for a return, merchandise must be:

• Unworn and unused

• Unwashed

• In its original condition

• Free from stains, odors, damage, or signs of wear

• Returned with original tags and packaging, when applicable

We reserve the right to deny a return if merchandise is returned in a condition that does not meet these requirements.
$5 Restocking Fee
All approved returns are subject to a $5 restocking fee.
The $5 restocking fee will be deducted from the customer's approved refund.
Return Shipping
Unless the merchandise was defective, damaged upon arrival, or the incorrect item was shipped by 1-800-TEZ, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless required by applicable law or the return resulted from an error by 1-800-TEZ.
We recommend using a trackable shipping method when returning merchandise. 1-800-TEZ is not responsible for return packages lost or damaged while in transit to us.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to the original payment method, less the $5 restocking fee and any non-refundable shipping charges.
Processing times after a refund is issued may vary depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If your merchandise arrives damaged, defective, or you receive an incorrect item, contact us as soon as possible at cortezjayshawnandco@gmail.com with your order number and clear photographs of the item and packaging.
Eligible defective, damaged, or incorrect merchandise will be handled in accordance with applicable law and may not be subject to our standard restocking fee.
Non-Returnable Items
For health, hygiene, customization, or other applicable reasons, certain merchandise may be designated Final Sale or non-returnable. Any such restriction will be disclosed with the applicable product or at the time of purchase.
Gift cards, if offered, are non-refundable except where required by law.
How to Request a Return
To request a return, email [INSERT CUSTOMER SERVICE EMAIL] within 7 business days of receiving your order.
Please include:

• Your full name

• Order number

• Item(s) you wish to return

• Reason for the return

If your return is approved, we will provide return instructions.
Do not send merchandise back without first receiving return authorization.
Contact Us
For questions regarding returns or refunds, contact:
1-800-TEZ
Website: 1-800-Tez.com
Email: [INSERT CUSTOMER SERVICE EMAIL]